ElliQ is a voice-activated, proactive, empathetic in-home companion developed by Intuition Robotics.

New York State is providing ElliQ to about 800 older adults through its Office for the Aging program.

ElliQ offers medication reminders, health and wellness check-ins, sleep exercises, physical activity prompts, music, games, virtual travel, and family calling.

Users average about 20 daily interactions with ElliQ and report an 80% decrease in loneliness while 82% use its mental health features.

ElliQ requires internet access and is set up by a caseworker; retail costs include a $249.99 enrollment fee plus monthly subscriptions ($29.99 annual or $39.99 month-to-month).

State leaders and gerontology experts describe ElliQ as a complement to human caregivers but not a substitute for human touch.

Other AI companions include chatbots such as Replika, holographic systems like Gatebox, and embodied products such as Harmony by RealDoll.

AI companions are designed to mimic human emotional responses, are available 24/7, and can be personalized, which can help people with loneliness or social anxiety.

Researchers suggest robot companions modeled on dog-like behaviors (communication, predictability, physical attachment cues, positive approach, joint activity, closeness, adaptability) may be acceptable to users.

Ethical concerns include the risk that AI companions could deepen isolation for some users and that simulated empathy raises questions about the nature of human relationships.

Authors and developers call for transparency, ethical design, and more research to measure long-term health and social outcomes.

Some studies note potential therapeutic or sexual applications for robots among disabled or older adults, but research in these areas is limited.

Conversational AI and chatbots are already mainstream and are expanding into healthcare and eldercare applications.

ElliQ is a voice-activated, proactive, empathetic in-home companion developed by Intuition Robotics.

Title:

Content: Want to age-in-place? You may have a robot keeping you company.

Artificial intelligence can help reduce loneliness for older adults aging at home.

A 95-year-old woman and her 74-year-old daughter, each who live alone and could be at risk for isolation and loneliness, recently received a lifeline to conversation and companionship in the form of an artificial intelligence robot.

The women can now receive medical reminders, health and wellness check-ins, play music and games, and experience virtual travel.

“It’s helping with loneliness and socialization for people who would be otherwise trapped in their home watching TV all day,” Christopher Lewoc, case manager for Greene County Human Services in New York said. “It’s a way to keep people sane and active mentally and physically. It’s letting people live a more social life.”

Lewoc sets up free artificial intelligence care companions for older adults, giving them a lifeline to conversation and health reminders.

He recently installed ElliQ, voice-activated proactive and empathetic care companion, in the homes of the elderly mother and her daughter, giving them some companionship as they each live alone. He’s found that a little conversation may go a long way to helping to mitigate isolation and improve care for older adults.

Under a contract with the New York state Office for the Aging, Intuition Robotics is providing the ElliQ smart technology for about 800 older adults in an effort to battle social isolation and support aging-in-place. The ElliQ recipients need internet access for the free device to be set up in their home by a caseworker. The state works with local offices for the aging and partners to identify older adults who would most benefit from the technology

“ElliQ will greet them in the morning and ask them how they feel. If they slept poorly, ElliQ will say ‘would you like me to call your doctor?’ It’s interactive and helpful,” Lewoc said.

“It allows them to have a companion, engage in conversation and get reminders about drinking their water or whatever medications they need,” said Lewoc. “A lot of folks don’t have smartphones and ElliQ can show them photos, take them on trips to different countries and teach them about the culture. It can play trivia with you, call your family, play music to have a dance party.”

ElliQ responds to questions but also initiates conversation and questions, offers sleep relaxation exercises, physical activity exercises, nutrition-related chats and medication reminders for each user’s unique condition.

“This product does so many things to improve health, combat isolation, and improve overall well-being and independence. Designed with input from older adults, the future of supporting and serving older adults includes technology. The future is here,” said Greg Olsen, director for the New York state Office for the Aging.

“Despite misconceptions and generalizations, older adults embrace new technology, especially when they see it is designed by older adults to meet their needs,” Olsen said, adding that ElliQ served as a “powerful complement to traditional forms of social interaction and support from professional or family caregivers.”

The New York program and rising interest in AI companions comes as more older people want to age in place and finding home healthcare amid a persistent shortage of healthcare workers becomes increasingly difficult.

In 2017, the U.S. Surgeon General declared social isolation to be a “global epidemic” – one that only worsened in the COVID-19 health emergency. According to the AARP Public Policy Institute, social isolation drives $6.7 billion in additional associated Medicare spending per year.

Read: Opinion: What robots will mean for your retirement

Amid a report by the McKinsey Health Institute on healthy aging that found that nonclinical factors affect 80% of an individual’s health, Intuition Robotics sees great potential for ElliQ helping older adults age in place in a healthier way.

Users have an average of 20 daily interactions with ElliQ, according to Dor Skuler, CEO and co-founder of Intuition Robotics, a startup company based in Israel. ElliQ users report an 80% decrease in loneliness and 82% of users access the mental health features, Skuler said.

The new second-generation ElliQ offers users experiences such as museum exhibit tours and virtual travel. The new companion app provides users’ families and caregivers with different methods to communicate with the users and updates them on the user’s well-being.

Read: Opinion: This $3,000 dog could be a perfect gift for Grandma

Skuler called ElliQ a “lighthearted character that moves into the person’s home.” While Intuition Robotics has not marketed directly to consumers, it was named a Time Best Invention of the Year and word-of-mouth during the holidays has been good for business.

Outside of the New York state program, ElliQ can be had for a $249.99 enrollment fee, plus a monthly subscription of $29.99 if you buy a year subscription or $39.99 if you enroll month-to-month.

Intuition Robotics is talking with other states and senior living facilities about offering ElliQ in more places, as well working to measure how the conversational robot improves health outcomes to reduce the cost of care, Skuler said.

Of course, it’s a robot and not a human, so the interaction is limited.

“There’s a place for technology, but it’s no substitute for human interaction. We know the power of human touch and human interaction,” said Lakelyn Hogan Eichenberger, a gerontologist and caregiver advocate for Home Instead Senior Care, a home care service agency. “Industrywide, the workforce is not at the level it needs to be at, so there’s a need for technology, but there has to be a balance.”

Do you have questions about retirement, Social Security, where to live or how to afford it at all? Write to HelpMeRetire@marketwatch.com and we may use your question in a future story.

New York State is providing ElliQ to about 800 older adults through its Office for the Aging program.

ElliQ offers medication reminders, health and wellness check-ins, sleep exercises, physical activity prompts, music, games, virtual travel, and family calling.

Users average about 20 daily interactions with ElliQ and report an 80% decrease in loneliness while 82% use its mental health features.

What problems can companion robots solve for the elderly or those with cognitive difficulties, according to one study?

ElliQ requires internet access and is set up by a caseworker; retail costs include a $249.99 enrollment fee plus monthly subscriptions ($29.99 annual or $39.99 month-to-month).

State leaders and gerontology experts describe ElliQ as a complement to human caregivers but not a substitute for human touch.

Other AI companions include chatbots such as Replika, holographic systems like Gatebox, and embodied products such as Harmony by RealDoll.

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How AI Companions Are Redefining Human Relationships In The Digital Age

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In an era where technology is increasingly intertwined with every aspect of our lives, Artificial Intelligence (AI) has begun to fill roles that were traditionally reserved for humans, including those of friends, confidants, and even romantic partners. This burgeoning relationship between humans and AI raises profound questions about the nature of companionship, the human need for connection, and the potential consequences of substituting human interaction with digital entities.

The Emergence of AI Companions

The concept of AI companionship is not new, but its realization in practical applications is a relatively recent development. These AI companions are designed to provide emotional support, companionship, and in some cases, even mimic romantic or intimate human relationships. Replika is one of the most well-known examples. It is an AI chatbot designed to provide emotional support. Users interact with Replika through text conversations, and the AI learns over time to provide more personalized responses, simulating a genuine emotional connection.

Another example is Gatebox. They have taken the concept a step further by creating a holographic AI companion. Aimed at people who live alone, Gatebox’s AI avatar can send messages throughout the day, welcome users home, and even control smart home appliances, creating a sense of presence and companionship.

Next, there is Harmony by RealDoll. A more controversial use, Harmony combines AI with a lifelike humanoid robot to offer a romantic and physical companion. Harmony can hold conversations, remember user preferences, and express various personality traits.

The Psychology Behind AI Relationships

Why are people turning to AI for companionship? The reasons are as varied as the individuals themselves, but several key factors contribute to this phenomenon. First, we are experiencing a rapidly growing loneliness epidemic. In a world where social isolation and loneliness are increasingly recognized as major health risks, AI companions offer a semblance of connection for those who feel disconnected from human relationships. This is particularly poignant in countries like Japan, where societal changes have led to a rise in solitary lifestyles. Second, AI relationships provide a level of convenience and control that is not always possible in human interactions. These digital companions are available 24x7, don’t have their own emotional baggage, and can be switched off at the user’s convenience. Third, advances in AI technology have enabled these digital entities to appear more human-like in their interactions. From remembering past conversations to displaying empathy, AI companions can simulate many aspects of human interaction, making them more appealing as social partners.

The Impact on Human Relationships

The rise of AI companionship is not without its implications for society and how we perceive human relationships. For some, AI companions can serve as a bridge to better emotional health. These AI systems provide a non-judgmental space for people to express themselves, which can be particularly valuable for those with social anxiety or other mental health challenges. Moreover, AI companions serve as a stepping stone, helping individuals develop social skills and confidence that can be transferred to human relationships. However, there are concerns about the long-term impact of relying on AI for companionship. One major concern is that these relationships could lead to further social isolation, as individuals might prefer the uncomplicated nature of AI companions over the more challenging dynamics of human relationships. This could potentially exacerbate the loneliness epidemic rather than alleviate it. Then, there are also ethical considerations surrounding the development and use of AI in such intimate roles. The attachment to AI entities that don't possess genuine emotions or consciousness raises questions about the nature of empathy, affection, and what it means to be human.

Implications for Traditional Dating and Marriage

As AI companions become more prevalent and sophisticated, their impact on traditional dating and marriage is inevitable. There is a very real possibility that AI may supplement or even replace human relationships. For some people, AI companions are the outlet for support and companionship that are traditionally forged through human interaction. Moreover, we are already seeing a trend in which younger generations leverage Ai as a practice ground for social interactions, potentially enriching users' capacity to engage in human relationships. However, there is a possibility that some individuals might prefer AI companions to traditional human partners. The predictability, lack of judgment, and customizable nature of AI entities can make them more appealing, especially for those who have had negative experiences with human relationships. As a result, there is a changing perception of what companionship means. Thus, the rise of AI companions challenges our traditional notions of companionship, love, and emotional connection. It raises questions about what it means to love and be loved, and whether these concepts are exclusively human.

Navigating a New Era of Companionship

As AI companions become more prevalent in society, it's crucial to navigate this new era responsibly. That’s why it's important to find a balance between utilizing AI for emotional support and maintaining human connections. Encouraging and facilitating human social interactions alongside the use of AI companions can help mitigate the risk of social isolation. Developers of AI companions have a responsibility to consider the ethical implications of their creations. This includes being transparent about the limitations of AI companionship and avoiding designs that could exploit vulnerable individuals. Moreover, ongoing research is needed to understand the long-term effects of human-AI relationships fully. This research should inform policies and guidelines for the development and use of AI companions. Moreover, open dialogue about the benefits and risks of these relationships is essential to navigating the ethical landscape.

The advent of AI as a substitute for human relationships, including love and friendship, marks a significant shift in our social landscape. While AI companions can offer support and connection to those in need, they also bring with them a host of ethical, psychological, and social implications. As we venture further into this uncharted territory, a cautious and thoughtful approach is vital. The future of human-AI relationships will depend on our ability to balance technological advancements with a deep understanding of human needs and values. In this new era of companionship, we must tread carefully, ensuring that our pursuit of innovation does not lead us away from the essence of what makes us inherently human: our capacity for genuine connection and empathy.

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AI companions are designed to mimic human emotional responses, are available 24/7, and can be personalized, which can help people with loneliness or social anxiety.

Title:

Content: The Rise of Digital Companionship: Unpacking the Phenomenon of Falling in Love with AI Chatbots

In recent years, the phenomenon of individuals developing deep emotional attachments to AI chatbots has captured global attention. As technology advances, so does the complexity of these digital companions, leading to a fascinating blend of technology, psychology, and human interaction.

Key Highlights:

  • AI chatbots are being designed to mimic human emotional responses, offering companionship to those seeking it.
  • Neurobiologists and cognitive scientists are exploring how human-like interactions with chatbots may trigger real emotional responses in users.
  • The concept of “uncanny valley” suggests there’s a fine line between empathizing with human-like robots and feeling discomfort towards them.
  • Ethical debates arise around whether relationships with AI can truly replicate human connections and what this means for society.

AI companions offer solace and interaction, addressing modern solitude with programmed empathy and understanding. Yet, amidst this digital companionship, ethical queries and the essence of human connections are fervently discussed, prompting a reevaluation of our relationship with technology and each other.

The Psychology Behind AI Attachment

Users are drawn to AI chatbots because they offer a semblance of understanding and stability that can sometimes be lacking in human relationships. These digital entities are programmed to respond in a consistent and predictable manner, which can be comforting to users seeking reliable companionship. The ability to customize interactions with these chatbots means that users can create an idealized partner, one that aligns perfectly with their needs and expectations. This sense of control and predictability is a significant factor in why people feel attached to their AI companions.

Human-Like Qualities and Empathy

The design of AI chatbots to appear more human-like enhances users’ ability to empathize with them. Cognitive scientists have found that we are naturally inclined to trust and like entities that resemble us. This anthropomorphism, or the attribution of human characteristics to non-human entities, plays a crucial role in the development of emotional connections with AI chatbots. However, the “uncanny valley” phenomenon indicates that there is a threshold to this empathy; when robots appear almost, but not quite, human, it can evoke feelings of eeriness and discomfort.

Ethical Considerations and Societal Impact

While the experiences users have with AI chatbots may feel genuine, critics argue that these interactions cannot replace human connections. The lack of sentience in chatbots means they cannot participate in relationships in the same way humans do, potentially degrading the concept of love and companionship. Moreover, there’s a concern about how reliance on AI for emotional support may address symptoms of loneliness without tackling the underlying issues, such as social isolation and the need for human connection.

The growing trend of individuals falling in love with AI chatbots highlights our deep-seated need for connection, understanding, and companionship. As AI technology continues to evolve, so too will our relationship with these digital entities. However, this fascinating intersection of technology and human emotion raises essential questions about the nature of love, the need for empathy, and the future of human relationships in an increasingly digital world.

About the author

Alice Jane

Alice is the senior writer and responsible for managing software and tablets section of PC-Tablet. She is very passionate about Gadgets & Technology and always looking around to use them in an innovative way in daily life. She reviews Gadgets & Applications to tell users about their optimum use to get the most out of in which they've put their time and hard earned money. You can contact her at alice@pc-tablet.com.

What problems can companion robots solve for the elderly or those with cognitive difficulties, according to one study?

What problems can companion robots solve for the elderly or those with cognitive difficulties, according to one study?

Researchers suggest robot companions modeled on dog-like behaviors (communication, predictability, physical attachment cues, positive approach, joint activity, closeness, adaptability) may be acceptable to users.

Title:

Content: Robots in the future will serve as a dog for the elderly or lonely people – scientists
Robots that in the future will support the elderly or lonely, should build relationships with the owner not as people, but as dogs.
In the future, this concept will be applied by developers.
Scientists from the University of Glasgow have made relevant conclusions based on new research.
This is reported on September 29 in the magazine PLOS ONE.
Scottish researchers surveyed more than 150 dog breeders and found that there are seven of the most commonly cited factors most closely related to animals.
These include the ability to communicate, the predictability of reactions, the physical signs of attachment, a positive, sometimes even enthusiastic approach, a propensity for joint activities, a sense of intimacy and, finally, the ability to adapt to each other.
Perhaps robots that behave this way will be approved.
The researchers suggest that embedding this type of behavior into robot software will allow them to provide their owners with the same experience and health benefits as friendship with a real animal, without the attendant responsibilities.
This will allow the technique to be used effectively.
"Our approach has allowed us to gain knowledge about the factors that make people so enjoy the company of dogs.
Although it will not be easy to recreate such behavior in robots, it can help in creating friendships for wards, ” the authors said.
In the next phase of the study, a team led by Katie Riddock intends to conduct tests involving humans and robots behaving like dogs.
An additional topic of study may also be the dependence of preferences of different types of dog behavior depending on the age, origin and environment of specific people.
Earlier, Cursor reported that engineers have created a robot that searches for lost things.
The system uses visual information from video cameras, as well as radio private signals, so it is highly efficient.
Read the latest news from Israel and the world on the Kursor channel in Telegram.
Author of the material:
TAGS:

Scottish researchers believe what will provide benefits to owners of robotic dogs without accompanying responsibilities?

What can Dynamic 1, a robotic dog by Tecno, do?

many features to enhance owner interaction

What should a guide dog's role include in addition to guiding a person?

Ethical concerns include the risk that AI companions could deepen isolation for some users and that simulated empathy raises questions about the nature of human relationships.

Authors and developers call for transparency, ethical design, and more research to measure long-term health and social outcomes.

Some studies note potential therapeutic or sexual applications for robots among disabled or older adults, but research in these areas is limited.

Title:

Content: 20: 26, 04 April 2023
2 min.
People may well start a relationship with artificial intelligence.
And here 's why
This scientific research proves
Once upon a time, online dating was talked about with distrust.
But now they have become quite commonplace.
And thanks to the rapid development of artificial intelligence technologies, something similar can happen in terms of relations with machines equipped with artificial intelligence.
Photo: WSJ
Artificial intelligence (AI) can be equipped with both physical robots and chatbots.
The researchers tried to find out what forms of friendship, love, sex people are able to experience with machines with AI, as well as what specifically encourages people to create such relationships at all.
It is believed that lonely people are likely to turn to AI in search of romantic and sexual pleasure.
But studies show that this is not the case.
The willingness to use sex robots is associated to a greater extent with a person ’ s sexual preferences and search for sensations.
In other words, some people consider this option because they want to get a new experience, a new sexual experience.
And people, as studies show, are finding many uses for AI.
They can serve as companions, therapists.
That is, in general, people are drawn to machines with artificial intelligence for various reasons.
However, scientists are only beginning to understand how the relationship with machines is different from communicating with living people.
The Ambient
One of the advantages of romantic and sexual artificial intelligence systems is their therapeutic value.
For example, sex robots can help disabled or elderly people explore their sexuality.
But there is very little research into such activities.
Some of the earlier scientific studies show that people get roughly the same pleasure from having sex with a human and with a chatbot.
There is also no doubt that we can form a deep attachment to artificial intelligence.
That is, we can really perceive the virtual assistant as a friend, a romantic partner, etc.
Partners news
Partners news

Conversational AI and chatbots are already mainstream and are expanding into healthcare and eldercare applications.

Title:

Content: Home 120+ Chatbot Statistics for 2024 (Already Mainstream)
Statistics

120+ Chatbot Statistics for 2024 (Already Mainstream)

Jeff Beckman Tech Writer
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Chatbots have exploded onto the scene, projected for incredible growth as conversational AI transforms customer engagement. Forecasts estimate the global chatbot market will exceed $10 billion by 2025 as adoption rates multiply across sectors. Recent surveys reveal that 67% of consumers already utilize chatbots for quick, seamless interactions. That number is likely to rise, with 86% stating positive chatbot experiences.

Powering this bot boom are game-changing stats – automated assistants now handle 65% of business-to-consumer communications. Retail chatbots, in particular, engage over 600 million global shoppers annually and are expected to save over $11 billion in transaction costs by 2023. With astute deployments, chatbots manage 92% of customer issues while forming meaningful connections that feel decidedly human-like during these rapid-paced times.

We dutifully handpicked 120+ enlightening facts about the chatbot landscape to show how well these chatbots perform. The facts we compiled will show you the consumer adoption rates and conversion impact of digital marketing this technology has recorded. Let’s proceed!

Key Facts You Should Know About Chatbots

  1. Many customers (about 88% of them) used an AI chat robot in the year 2022, signaling the technology’s mainstream integration.
  2. From what we see, this technology will be able to perform more complex tasks in marketing, operations, and growth functions as the years progress.
  3. It has already eaten deep into many sections, with its adoption spanning e-commerce to healthcare.
  4. Research has shown us that clickthrough rates for the discussion robot can reach over 50%, outpacing other digital marketing channels.
  5. Through our 117 facts, we quantify chatbots’ expanding presence and reveal key trends on the horizon.

1. AI chat robot use by brands has grown 92% in recent years, showing their increasing popularity.

2. In 2020, 25% of shoppers spoke with an AI chat robot while interacting with a business, a 13% increase from the prior year.

3. Globally, 67% of people have used an AI discussion robot in the last 12 months.

4. Approximately 1.4 billion individuals currently use chatbots.

5. One out of every six times a person gets customer service help this year, it comes from AI instead of a human.

6. Facebook’s messaging platform has become the #1 place for chatbots.

7. Over 40% of shoppers leverage conversational commerce tools to aid purchases and sales.

8. 27% of people were unsure if their last customer service interaction was with a human or a chatbot.

9. Facebook hosts over 300,000 active chatbots, triple the previous amounts, showing growing user preference.

10. 69% of chats with chatbots can be completed without needing human takeover.

11. A properly designed chatbot system can handle 80% of simple user queries without issues.

12. Most people use chatbots because they want fast answers

13. 60% of Millennials who use social media often have tried chatbots.

14. Around 41% of people use conversational tools when shopping online.

15. About 87% of people feel okay or happy using chatbots.

16. Only around 13% feel unsatisfied by their chatbot experience.

17. The top countries using chatbots are the US (36%), India (11%), and Germany (4%).

18. 41% of executives and senior managers initiate online chats on business sites.

19. One-third of people want to book services and amenities through a chatbot.

20. Chats with only bots have an 87.58% satisfaction rate, 2% higher than when humans take over.

Chatbot Engagement and Utilization Statistics

21. One in five live chat inquiries does not get a response.

22. Older demographics expect more benefits from chatbots versus younger generations.

23. Almost half of female online shoppers prefer chatbots over men, at 37%.

24. 27% of consumers are presently interested in AI and bots.

25. About 37% use a customer service chatbot for urgent help needs.

26. About 35% of folks use chatbots to fix problems or get detailed answers.

27. More B2B companies, around 58%, have chatbots on their sites compared to B2C companies, which is about 42%.

28. Around 40% of millennials chat with bots every day.

29. Some bots get responses between 35-40%, while better ones can get 80-90%.

30. It’s quite surprising how increasingly popular these chatbots have become. Based on available data, chatbot usage has seen a 92% increase since 2019, meaning they are now the fastest-growing medium of brand communication.

31. Were you aware that more than half of B2B companies use AI chat assistants? Yes, it’s true. As this chatbot trend keeps rising and more businesses adopt it, less than half of B2C websites have them. We noticed that most B2B businesses like chatbots because they help find potential customers, which is an important feat for them.

32. Since website UX/UI is very important in consumer engagement, many businesses (about 39%) now use digital bots to make their websites more interesting and engaging.

33. About 65% of the businesses that use chat robots are software-as-a-service (SaaS) companies.

34. Many people have come to love chatbot interactions, and one-third of consumers wish more companies would use them.

35. Some big companies (24%), medium-sized ones (15%), and small businesses (16%) are using chatbots right now.

36. Six of ten people have talked to a chatbot in the past year.

Stats on Chatbot’s Conversion

37. We might chat more with bots than our partners in the future.

38. More than half of service organizations plan to use chatbots within a year and a half. That’s a big increase of 136%.

39. Over half of businesses believe that chatbots are changing their industry.

40. The really good chatbot experiences with more involved customers can get as high as a 90% response rate.

41. On average, chatbots get about 35-40% of people to respond.

42. Online shops using Facebook Messenger chatbots and special chatboxes for abandoned carts have made more money—between 7% to 25% extra.

43. Chatbot tech can improve websites’ ability to get people to buy stuff. Depending on the business type, it can raise sales anywhere from 10% to 100%.

44. When chatbots are top-notch and people are involved, they can get high response rates, like 80-90%.

45. Most people trust virtual assistants’ advice more than salespeople when buying things.

46. Business leaders think chatbots, on average, have increased sales by 67%.

47. More than half of businesses believe that chatbots give them much more money back than they put in.

48. Chatbots are quicker to respond than real people.

49. About 68% of people prefer chatbots because they give fast answers.

50. People also like that chatbots can help them even when the business is closed and connect them to a real person if needed.

51. The top benefit people see in chatbots is that they offer support all day and night.

52. Chatbots have saved businesses money by reducing customer service costs by as much as 30%.

53. People worry that chatbots might not understand them well or can’t solve tricky problems.

54. About half of consumers feel like chatbots stop them from talking to a real person.

Stats on Chatbot Business and Marketing

55. Many people, around 60%, believe that chatbots don’t get what they need as well as a human does.

56. Six of ten consumers would rather wait to talk to a real person than chat with a bot.

57. More than half of businesses (55%) use chatbots to find better potential customers.

58. Business leaders think chatbots have increased sales by 67%.

59. Around 40% of US, EU, and Chinese businesses use ready-made AI programs, like virtual agents and chatbots.

60. Chatbots are mostly used for selling stuff (41%), helping customers (37%), and marketing (17%).

61. The main uses of advanced AI chatbots are turning speech into text (46%) and helping teams work together (26%).

62. Most businesses (64%) believe that chatbots will help them give customers a more personal experience.

63. Half of businesses want to spend more on voice assistants than on phone apps.

64. Smaller companies, especially those with up to fifty employees, use chatbots more than bigger ones.

65. Every month, over five billion people use messaging apps.

66. Around 1.4 billion folks use messaging apps and enjoy chatting with chatbots.

67. In 2018, Blue-Bot messaged over two million times to over 500,000 customers.

68. Facebook Messenger has more than 300,000 chatbots.

69. Almost all the time spent on mobile devices is on mobile apps, about 10 out of every 11 minutes.

70. When brands talk with customers on Messenger, it’s 30% more profitable than showing them ads again.

71. Three of every five millennials have chatted with a chatbot at least once.

72. Nearly half, about 47%, of people who talk to chatbots buy stuff.

73. About one-third of internet users like using talkative chatbots to book things or shop online.

74. More than half of customers like using chatbots instead of calling customer service.

Statistics on Consumer Preferences with Chatbot

75. The top AI chatbots for work are Microsoft Cortana (49%), Apple Siri (47%), and Google Assistant (23%).

76. Around 53% are more likely to shop there if people can message a business.

77. Nearly half, 48%, of people prefer a chatbot that can solve their problems rather than one with a personality.

78. The top industries that gain the most from using AI assistants are

Real Estate 28%
Travel 16%
Education 14%
Healthcare 10%
Finance 5%

79. AI assistants make the most money in the real estate industry.

80. By 2023, about 35% of organizations will rely heavily on AI discussion agents for recruitment.

81. XOR, a recruiting chatbot vendor, claims its solution improves the recruitment process by 33%, screens 85% more resumes, and spends 50% less per hire.

82. A survey found that 58% of candidates were open to interacting with AI and recruitment virtual assistants during the initial stages of job applications.

83. Around two-thirds of people would find a chatbot useful in managing their business and travel arrangements.

84. Data also shows that many users (about 37%) prefer to use intelligent AI assistants when making travel plans or comparing booking options.

85. As long as it saves them time and money, 87% of users prefer to interact with a travel AI assistant to a human assistant.

86. You should know that A GRT Hotels & Resorts AI chat robot exchanged over 175,000 messages within two and a half months of its launch.

Chatbot Stats in Travel/Hospitality

87. By 2023, it’s estimated that AI assistants will handle 75-90% of banking and healthcare customer queries.

88. AI interactive agents in banking are expected to save around $7.3 billion globally by 2023.

89. Since the pandemic began, about two-thirds of top global financial firms have started using AI conversational agent in their apps.

90. A little over a third of retail customers are okay with speaking to customer service through an AI discussion robot.

91. By 2023, over 70% of chatbot conversations will involve retail.

92. In 2019, over 40% of US consumers used chatbots while engaging with the retail industry.

93. Clothing is the most popular product sold online with the help of chatbots.

94. Successful online stores mainly sell clothes (22%), followed by health products (9%), furniture (9%), electronics (8%), and jewelry (8%).

95. Using abandoned cart chatbots with Messenger could increase your online sales by up to 25%.

96. Using chatbots could save about 30% on helping customers.

97. It was expected that customer service groups would grow by 136% in 2019.

98. For 58% of people, chatbots have changed what they expect from customer service.

99. About 64% of support agents using chatbots find they have more time to handle tougher issues.

100. Around 16% of Americans have tried using chatbots like Alexa or Google Home while shopping.

Statistics on the Implementation of AI Assistants

101. About half of companies utilize AI-powered chatbots in their IT departments, while fewer, only 23%, use the tools for office tasks.

102. ELIZA, which is the first chatbot, was made back in 1966.

103. Countries in the top five categories regarding chatbot usage are the US, India, Germany, the UK, and Brazil.

104. Almost one-fourth of the world’s population was estimated to use chatbots by the end of 2019.

105. Around $5 billion was expected to be invested in chatbots by the end of 2021.

106. Interest in chatbots went up by 160% in 2018.

107. About 40% of spending on cognitive AI goes into software, especially in areas like conversational AI and machine learning.

108. It’s expected that by 2024, people will spend about $142 billion shopping using voice bots, up from $2.8 billion in 2019.

109. Almost half, around 47%, of organizations plan to use chatbots to help customers by the end of 2021.

110. About two-thirds of most financial companies have added chatbots to their apps.

111. The US leads globally with nearly 16,000 websites having a chatbot.

112. Experts estimated that the healthcare chatbot market will grow to about $340 million by 2027.

113. Most businesses (about 80%) might use some talking bot system by 2023.

114. AI integration is expected to be huge on social media.

Stats on Estimates and Forecasts for AI Assistants

115. In 2023, it’s expected that chatbot shopping will hit $112 billion.

116. By 2023, chat robots could save businesses about 2.5 billion hours.

117. Businesses might save around $8 billion with AI assistants by 2023.

118. The global Artificial Intelligence assistant market could be worth over $994 million in 2024.

119. AI Chatbots might lower the cost of each customer interaction by $0.70 by 2023.

120. Almost all businesses, around 96%, believe that AI chatbots will stick around.

121. About 85% of customer interactions might not need a human by the end of 2021.

122. AI discussion robots might become more important than email marketing.

Wrapping Up

AI assistants easily make it easy for consumers to converse with various brands. For that, they could be the top option for future communication mediums between businesses and consumers. The chatbot world has superb growth potential. They make customer service quick, save time doing the same things repeatedly, and help find more potential customers. If you’re a business owner looking for an effective way to reach out and engage your customers, try this AI assistant. You’ll love the outcome!

FAQs

Which businesses make the most out of using chat robots?

How do businesses use chatbots?

What makes AI Assistants work better?

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References

Jeff Beckman Tech Writer

Jeff Beckman Tech Writer

Jeff Beckman is a content writer and copywriter with 5+ years of experience in technology. He provides enjoyable, educational content through his experience working for various publications.

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